When you’re on a deadline for a media plan or media buy, you can’t afford to waste time digging through a user manual. You just want to get the job done.
Introducing the new and improved Bionic Knowledge Base. This upgrade provides you with new guides that help you to get what you need from Bionic, without requiring hours of training.
A Better Knowledge Base
The new Knowledge Base is structured to focus on the jobs you need to get done. Here are five examples:
- Create a Flowchart
- Send an RFP
- Send an Electronic Insertion Order
- Automate Naming Conventions
- Automate Ad Server Trafficking
This task-focused format makes it easier for you to get your work done anytime of the day.
In addition to improved organization and accessibility, the Knowledge Base features comprehensive content covering a wide range of topics. From onboarding guides, tips, tricks, and troubleshooting resources, you’ll find everything you need to start with Bionic and get the most out of its features.
Whether you’re a new user or a Bionic expert, you’ll appreciate the logical layout and intuitive navigation that guides you through each step of the process.
An Enhanced Live Chat Feature
On top of the new Knowledge Base, you also just got a new (and smarter) chatbot. This gives you instant access to answers and guides 24/7.
Whether you encounter a technical issue, have questions about features, or need guidance on specific tasks, the chatbot is always available to assist. With this seamless integration, you can get the help needed without ever leaving the application.
Don’t worry… we’re not cutting back on live support. You can access live help through chat, phone, and email as you always have.
Updated In-App Help Links
You’ll also find help links embedded throughout the application. This ensures that help is always only one click away. These strategically placed links give you access to relevant articles and resources in the Knowledge Base, exactly when you need them most.
Support Available 24/7/365
With the Knowledge Base, support is now available 24/7, allowing you to access information whenever it suits you best. No more waiting for business hours or struggling to find help when encountering an issue in the middle of the night.
The Knowledge Base is always there to help, ensuring that you can keep working smoothly without interruptions.
With regular updates and enhancements, you can trust that the Knowledge Base will always provide you with the most up-to-date and relevant information.
Ready to Explore Bionic’s New Knowledge Base?
Your new Knowledge Base is available today.
Whether you’re a new user just starting out or a seasoned Bionic expert, you’ll want to check it out. You’ll discover new tools and automations you’ve not yet tried. And it will give you step-by-step instructions on how to use them.
You can access Bionic’s Knowledge Base here: https://help.bionic-ads.com/knowledge.
The post Helping You Get Your Job Done: Bionic’s New Knowledge Base first appeared on Bionic Advertising Systems.